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Go, Fight, Win…Shoppers!
The Super Bowl is an exciting time for all football fans, and/or people who just love a good party. But, it’s also a great time for marketers, as the cities of the competing teams often see a spur in economic activity before, during, AND post-Super Bowl.
We analyzed nine total weeks in 2017 – four weeks prior to the Super Bowl, Super Bowl week, and four weeks post Super Bowl, and found:
- People in the competing cities generally wait till the final weeks to buy their tickets. We saw that just three weeks prior to Super Bowl week in 2017, ticket providers’ sales among Georgia and Massachusetts (last year’s competing team states) saw a 24% spike from the weekly average.
- During the week of Super Bowl 2017, nationally, grocery sales were up 6.8% from the average and pizza sales were up 2.6%.
- During that same week, however, grocers in Georgia and Massachusetts, saw a 7% increase in sales, while pizza restaurants saw a 5% increase during Super Bowl week.
- While wholesale clubs didn’t see any major spikes nationally during that week, Georgia and Massachusetts wholesale clubs saw a 4% spend increase from the average.
- The euphoria around the big game causes more overall spending in competing team states. Georgia and Massachusetts customers spent nearly 16% more, overall, than the weekly average during Super Bowl week in 2017, while the national spend was actually below average that week.
- Nationally, people wait to see the winner to get their gear, as we see the national increase in sporting goods stores increase in the weeks post-Super Bowl.
While the Super Bowl is just one day, we see that the economic effects can linger for weeks beyond the game itself. So, for marketers looking to capture increased spend around the Super Bowl, specifically sporting goods retailers carrying team gear, you still have time to reach fans and drive sales.


The Number One Driver of Holiday Spend
Good timing for marketers: Cardlytics’ data reveals last year’s holiday sales were up 2% year-over-year. Even more great news, the forecast is showing continued growth for 2019.So how can retailers make sure they’re maximizing their sales potential? To help answer this question, we analyzed over $2.8T in purchase data across our banking partners and identified the biggest holiday spend trends.Here’s a deeper dive into the second trend marketers need to know now that the busiest retail season is officially upon us:Holiday shoppers are making more frequent but smaller purchasesThe biggest driver of holiday sales growth last year was an increase in the number of purchases customers are making.Last holiday season, customers made 2.7% more purchases vs. the year prior—although this was slightly offset by a 0.7% decrease in basket size. This means customers are spending more frequently than last year, but spending a bit less on each purchase.

Frequent small purchases were particularly important for online channels. Purchases increased 16.6% year-over-year for online-only retailers and 6.8% for traditional retailers’ online stores—what we call Brick&Mortar.coms—while basket size decreased by 2.6% and 1.7% for each channel, respectively. As we have all personally experienced, with shipping becoming faster and cheaper, there's less incentive to buy everything at once in order to save on shipping costs. Actionable tips:Retailers should continue to explore—and quickly execute—ways to make it easy for customers to continuously chip away at their holiday shopping lists. Promoting gift guides and convenience benefits, such as free shipping and ship-to-store options, will go a long way to drive customers to make that one more purchase with them. When customers know they can head to the store to pick up their online order, they will hopefully feel inspired to do some additional shopping!Want more Holiday insights? Check out more key spend trends here and stay tuned for our next blog post next week, when we’ll dig deeper into spend trend #3: Brick & Mortars dominate holiday spend, but online channels continue to steal share.


Are You Ready for the Holidays?
Halloween may come first, but the winter holidays are already gaining attention – and aisle space. With nearly 40% of holiday spend occurring in the four weeks before Black Friday, early bird shoppers are gearing up to tackle their holiday shopping lists—even picking up candy canes alongside their candy corn. By analyzing $2.8 trillion in actual purchase data across our banking partners, Cardlytics has identified key trends in holiday spend behavior for marketers to leverage during the busiest retail shopping season of the year.Here are four of the top holiday spend trends for 2019:1. The time period between Halloween and Black Friday is key for capturing holiday shoppers

Download the high-resolution image[/caption]2. Holiday spend is on the rise year-over-year, with customers making more frequent but smaller purchases

Download the high-resolution image[/caption]3. In-store sales still dominate holiday spend, but online channels continue to steal share

Download the high-resolution image[/caption]4. Holiday shoppers who spend both online and in-store at the same retailer spend more than those who shop just one channel

Download the high-resolution image[/caption]5. The three things yule need to know about Holiday spend seasonality

Download the high-resolution image[/caption]6. 'Tis the season for convenience

Download the high-resolution image[/caption]7. eCommerce and brand love spread good cheer

Download the high-resolution image[/caption]

Download the high-resolution image[/caption]8. Focus on fa la la la loyals

Download the high-resolution image[/caption]Want more Holiday insights? We’ll be digging deeper into each of these trends and revealing more holiday insights in the coming weeks. Check back for more purchase insights and tips to capture spend all season long.


Orange is the New Black Friday
As stores begin offering their holiday deals earlier and earlier, the days when Black Friday officially launched the holiday shopping season are long gone. So when exactly will customers start tackling their holiday gift lists? In a word, now. This week—the week of Halloween—has replaced Black Friday as the event that kicks off the holiday shopping season.The time period between Halloween and Black Friday is key for capturing holiday shoppers Marketers’ early holiday campaigns are paying off, as the weeks between now and Black Friday have a substantial impact on overall holiday sales. In fact, 40% of last year’s total holiday sales occurred in the four weeks before Black Friday.

Black Friday is still a milestone, but the mid-season sales spike that you would expect to see around Black Friday and Cyber Monday continues to be less pronounced than in years past. Retailers need to persist with ongoing marketing campaigns to win shoppers continuously throughout the next nine weeks to maximize their holiday returns.For instance, almost replacing Black Friday in terms of importance, our data shows that nearly 30% of holiday sales occurred in just the two weeks leading up to Christmas. Beyond early holiday sales, there are plenty of opportunities to drive last-minute revenue.Actionable tip for gaining early season shoppers:Early-bird shoppers are ready to spend. Appeal to them with gift guides organized by recipient so they can easily start checking off their lists. Consider keeping them engaged with progressive deals throughout the season to drive repeat purchases.Want more Holiday insights? Check out more Cardlytics holiday spend trends and stay tuned for our next blog post on Friday, where we’ll dig deeper into thenumber one driver of holiday spend.


Fall Lays the Foundation for More Holiday Sales
Once school is in session, it may be tempting to save the next big marketing push until the winter holidays. However, now is the time to acquire customers who will really move the needle during the busiest shopping season of the year. This brings us to our last (but not least) back-to-school trend #5:Fall Lays the Foundation for More Holiday SalesAfter the back-to-school season ends, it is critical to keep the momentum going during the fall to stay top-of-mind leading into the winter holiday shopping season. Last year, 64% of holiday sales were from repeat customers. Across the majority of retailers, customers from fall acquisition campaigns not only drove a boost in fall sales, but they also set stores up for success during the holidays—spending 20% more overall than customers acquired in December.

Actionable Tip: Don’t wait until the winter holidays to start your marketing efforts. Strengthen brand loyalty now by running post-back-to-school campaigns to get your customers in the habit of choosing your brand.Want more Back-to-School Insights?Check out all five of our back-to-school spend trends based on our analysis of $2.4 trillion in purchase data across our banking partners, and look out for our Holiday Spend Trends Report this fall.

Convenience Reigns Supreme During Back-to-School
Earlier this week, we looked at the channels customers are shopping to check off their back-to-school lists and when they’re making these purchases. But which retail categories are bringing in the most shoppers?
Convenience Reigns Supreme During Back-to-School
Retailers that carry multiple items on shoppers’ lists are winning the battle for back-to-school. Last year, multiline retailers like Amazon, Walmart, and Target accounted for nearly 75% of all back-to-school spend, and their share is growing. Multiline was also the only category to increase their share of back-to-school spend year-over-year. That said, customers were still willing to make specialty trips for categories like apparel.

Also of note, multiline Brick & Mortar retailers saw spend at their online stores grow faster than their Online-Only counterparts—driven by an increase in total customers and more frequent purchases. This helped offset a flat back-to-school season at their physical stores.

Actionable Tip:
In order to protect their share, vertical retailers must give customers a reason to make the specialized trip. Consider offering sales on your exclusive brands or products and highlighting them in any promotional materials.
Want more Back-to-School Insights?
Check out more key spend trends based on our analysis of $2.4 trillion in purchase data across our banking partners and stay tuned for more back-to-school blog posts next week. On Tuesday, we’ll dig deeper into spend trend #4: Omni-Shoppers Drive Incremental Value During Back-to-School.

Omni-Shoppers Drive Incremental Value During Back-to-School
Last week, we explored customers’ penchant for convenience when it comes to the types of stores they shop during back-to-school. This also comes into play for trend #4:
Omni-Shoppers Drive Incremental Value During Back-to-School
At Cardlytics, we think about omnichannel as both a customer mindset and the channels through which they buy. Driven by convenience, omni-shoppers flow easily between in-store and online channels—making purchases based on what works best within their day-to-day.
Omni customers underscore the value of enabling a convenient shopping experience during the back-to-school season. In 2018, customers who shopped online as well as in-store spent 48% more, and made 48.1% more purchases during the season than their single-channel counterparts.

Within key back-to-school categories, single-channel customers still account for over 75% of customers, and there is a significant opportunity for retailers to convert these single-channel customers into more valuable omnichannel customers.
At the end of the day, what matters is winning the next sale by fitting into customers’ daily lives—regardless of the channel.
Actionable Tip:
Customers want the same offers across all channels; Cardlytics works for any customer path to purchase. We can help convert single-channel customers into omni customers, pinpoint your best omni customers to grow loyalty, and increase your share of spend with customers who are omni at your competitors.
Want more Back-to-School Insights?
Check out more key spend trends based on our analysis of $2.4 trillion in purchase data across our banking partners, and don’t miss the final part of our back-to-school blog series on Thursday, Fall Lays the Foundation for More Holiday Sales.

When Does Back-to-School Shopping Happen?
We’re in the final hours of Prime Day—the perfect backdrop as we take a closer look at trend #2 in our series of key back-to-school spend trends:
Early Sales Give Online-Only Retailers an Edge on Back-to-School
Since the inaugural Prime Day in 2015, Amazon has continued to set the pace for when back-to-school shopping kicks off. Last year, online retailers’ sales peaked the week of Amazon Prime Day for the fourth year in a row. Brick & Mortars and their online properties—what we call Brick&Mortar.coms—followed suit, with sales peaking two weeks later.
In this case, the early bird gets the worm – Prime Day is pulling back-to-school spend forward and laying the foundation for Online-Only retailers’ YOY share growth. If traditional retailers want to recapture share of wallet, they’ll have to get in front of customers earlier in the season while they’re beginning to knock out their shopping lists online. This week, many retailers are already taking advantage of the “Prime Day effect” with their own early sales.

Actionable Tip:
Prime Day may kick off the season, but there's still time to capture the August sales spike traditionally seen by Brick & Mortar stores and their online sites. For retailers planning to continue their sales in the coming weeks, consider launching teaser campaigns. This will encourage shoppers to start scoping out your products and filling their online shopping carts so they are ready to check out as soon as the sale hits.
Want more Back-to-School Insights?
Check out more key spend trends based on our analysis of $2.4 trillion in purchase data across our banking partners and stay tuned for our next blog post on Friday, where we’ll dig deeper into spend trend #3: Convenience Reigns Supreme During Back-to-School.


Cardlytics at Cannes Lions 2019: À Bientôt!
Cannes Lions International Festival of Creativity is just around the corner. I will be there alongside our co-founders, Scott Grimes and Lynne Laube, as well as Jared Luskin, our new SVP of Growth Verticals. If you’re heading to Cannes, we’d love to connect with you. Email us at events@cardlytics.com if you’d like to schedule time to meet up.
Here’s where you can find us:
MediaLink Beach
We’ll be hosting meetings Monday through Thursday (June 17th – 20th) on the terrace at MediaLink Beach, just minutes from the Palais. We look forward to discussing how we can help you better understand your customers based on their actual purchase history, then put those insights to use in our platform of over 100M bank customers.
Brand Innovators Roundtables
I’ll be moderating a roundtable at Brand Innovators on Monday, June 17th. Monday’s Brand Innovators conference will be held at Jane's Bar at Hôtel Barrière Le Gray d'Albion (next to the Majestic Hotel). I’m also planning to attend various Brand Innovators sessions throughout the week.
Cannes Blanc White Party
LUMA's Cannes Blanc draws some of the best-known names in advertising and technology at their exclusive, invitation-only event. This year, Cardlytics is co-hosting the reception at Le Rooftop, one of the festival’s most stunning venues. The party kicks off on Monday, June 17th at 19:00.
MediaLink Daily Dose Panel
Cardlytics’ Co-founder and Chief Operating Officer (COO) Lynne Laube will speak on the “Commerce is the New King” panel alongside executives from Deloitte, Vice, Flywheel, Nissan and mParticle. The panelists will discuss how changing consumer tastes and behaviors are radically shifting the way people connect with brands. Many brands are faced with an important imperative: anticipate the needs of customers and provide them with a frictionless experience, all while transforming their businesses to compete with the direct-to-consumer model that’s shaking up the industry. Join us at MediaLink Beach and hear what the group has to say on Thursday, June 20th at 16:00.
Let’s find a time to connect—drop us an email us at events@cardlytics.com. À Bientôt!
